Student Terms and Conditions

These terms and conditions shall apply in all cases to the provision of Services by Docklands Academy, London (DAL), which from herein is referred to as ‘the Academy’.  In addition to the below, HE students also receive a Learner Agreement (Student Contract) upon their enrolment to outline the additional Terms and Conditions they are required to be aware of. Further to this, upon their induction they receive a course handbook outlining their responsibilities.

These Terms and Conditions are governed by English law and shall be subject to the exclusive jurisdiction of the English courts.

Our Registered company office address:

Harman & Co, 261 Green Lanes, Palmers Green, London, N13 4XE

Company No. 06999859

1. General

You must read, understand & agree to the Terms and Conditions below. It is a condition of enrolment on our courses that you accept and agree to these Terms and Conditions. IF YOU DO NOT UNDERSTAND, ACCEPT OR AGREE TO ANY PART OF THESE TERMS AND CONDITIONS, YOU SHOULD NOT ENROL ON OUR COURSES.

The conditions below set out the Terms and Conditions of the relationship between you (the student) and us (The Academy). YOU SHOULD ASK FOR HELP IN YOUR OWN LANGUAGE IF YOU NEED IT.

Disclaimer

All details are published in good faith. All programmes are subject to availability and minimum class numbers. We reserve the right to alter any particulars such as schedules and fees at the discretion of the Academy. We reserve the right to cancel any course or close the Academy for whatever reason. Should this be necessary, we will do our best to find an alternative course for you. If this is not possible, you may be able to apply for a refund. Please see our refund policy.

2. Registration

2.1 Entry Requirements

Students will be assessed before being placed in a class at the appropriate level.  Please see individual course details for the specific entry requirements of each course on our website.  The Academy reserves the right to interview applicants and refuse entry. We accept students on the assumption that they are of sound health and are at the appropriate age required for their course.

2.2 Admissions

After completing your application you will be informed if the course you would like to do is available and if you meet the entry requirements. When accepting an offer of a place of study at the Academy a prospective student is required to pay the full amount of the tuition fees for their selected course as set out in our most recent publicity material including the web site apart from circumstances explained in the Refund Policy, course fees are non-refundable and non-transferable.

You are responsible for obtaining the correct visa to study in the UK as required. Students who require a short-term study visa for up to 6 or 11 months will be sent a letter of acceptance after they successfully apply for a course. Please see the following link for details of study visas to the UK:  //www.gov.uk/study-visit-visa

The Academy will not take responsibility for students who have failed to obtain the right visa without which they are not permitted to stay and study in the UK.

2.3 The minimum age for students at the Academy: for our adult classes of English the minimum age is 16 years old but we have  English summer programmes for groups of children aged 10-15. For Higher Education Courses, the minimum age is 18.

2.4 Parents / legal guardians of students who are under 18 must also sign the “Parental Consent Form” which will be made available upon application.

3. Student data

3.1 It is a condition of your enrolment that you provide photo ID (a Passport or ID Card) and a copy of your visa when you arrive at the Academy. We will take copies of these documents for your file. If you do not provide us copies of your documents on enrolment, we reserve the right to cancel your registration and will not give you a refund. You are also required to give us copies of any new passport/visa documents you receive during your course. All information will be stored in accordance with the General Data Protection Act 2018 (the GDPR). Please see the following link for full details of the GDPR //www.gov.uk/government/publications/guide-to-the-general-data-protection-regulation

3.2 If you have not booked accommodation through us, you should tell us your UK postal address as soon as you know it. It is also your responsibility to update us with any changes to your email address, telephone numbers or address details.

3.3 As part of your induction, we provide you with Video / Photograph Release Form and ask your signature which permits us to use, for marketing purposes, any images or video footage taken of you on our premises. You can opt-out by informing us at info@docklandsacademy.co.uk providing your full name and the dates you enrolled for our courses.

3.4 For the purpose of the General Data Protection Act 2018 (the GDPR), the data controller is Docklands Academy London, 11 Selsdon Way,Cityharbour, London, E14 9GL. The Academy shall process the personal data only in accordance with our privacy policy. We keep your information in electronic and paper format.

3.5 Some of the personal information you supply will be passed on to accommodation providers or the airport meeting service.

3.6 Students and/or parents/ legal guardians are reminded of the need to tell us of any necessary medical information about the student to the Academy when the application is made and to enquire prior to enrolling whether the Academy and accommodation facilities are suitable for the individual’s needs.

4. Studies, attendance and certification

4.1 Course schedules

4.1.1 The Academy will make all reasonable efforts to provide you with the course you booked. In exceptional circumstances, we reserve the right to change classrooms, teachers, location and daily schedules.

4.1.2 The Academy has the right to close classes and courses that have very few students and offer alternative courses/schedules to a similar specification. Only when we cannot offer alternative courses / schedules to the same specification may you receive a refund for any unused fees.

4.1.3 We will always publicise changes and reserve the right to change published course and accommodation information, including fees.

4.1.4 The Academy placement procedures are benchmarked to the Common European Framework. You are tested Pre-arrival and on arrival to ensure you are at the right level. We do our best to ensure you are placed according to your booking and level. We have a procedure for misplaced students on the rare occasion it happens. In the case of misplacement by us, it will be resolved swiftly. However, in cases where there has been an attrition of language since your pre-arrival test or where a placement test is suspicious or fraudulent, then, on arrival, we have the right to determine your level of English, and place you on a course that matches the level that we have determined. In such a case, this course may have fewer lessons or a different timetable to the one you have booked. In the event of such a change no refund or financial adjustments will be made. Our decision will be final and no other lessons will be provided in compensation.

4.2 Attendance

4.2.1 Attendance is compulsory for all students. We keep attendance registers.

4.2.2 Students must have a minimum in-class attendance rate of 85% in order to meet the requirements of their visa. Failure to adhere to the attendance requirements will lead to failure in the course and may result in exclusion from the programme. Students expelled due to poor attendance will be reported to UKVI.

4.2.3 You must provide a doctor’s certificate if you miss your classes for 5 days or more. We can only authorise absence from classes with a signed English medical note or valid dated letters and or appointment details.

4.2.4 We are required to inform the UKVI if you are frequently absent and do not provide a doctor’s certificate or other acceptable reason. This may affect your visa status.

4.2.5 You will receive a Certificate of Attendance only if you attend at least 85% of your classes; the certificate will confirm your level of study. The issuance of any certificate is subject to your compliance with these terms and conditions.

4.3 Holiday policy

To comply with visa regulations, you are allowed to take holiday depending on the length of your course as detailed below.

You must request your holiday from the Academy at least two weeks before you take the holiday. If you don’t request and receive our permission, your visa may be withdrawn by the Home Office. In such cases, we will not refund your fees.

The holiday allowances must be taken in blocks of 5 days, Monday to Friday, and are as follows:

You can take a maximum of four weeks’ holiday at one time.

Public Holidays: The Academy is closed on public holidays, and there are no classes on these days. If the first Monday of your course is a public holiday, your course will start on Tuesday. The Academy does not give refunds or discounts when it is closed on public holidays, and you cannot make up these days on another day.

• For a list of Public Holidays in the UK, please visit //www.gov.uk/bank-holidaysand refer to our published material.

4.4 Change of circumstances

Students must inform the Academy immediately of any change in their immigration status.

4.5 Course extension

If you wish to extend your course you may do so, provided there is a place available. We advise booking an extension at least 2 weeks in advance. Extensions must be paid in full before a place can be reserved.

5. Student finance

5.1 Payment

When accepting an offer of a place of study at the Academy a prospective student is required to pay the full amount of the tuition fees for their selected course as set out in our most recent publicity material including the web site. Tuition fees include our core education costs incurred in the United Kingdom, such as the cost of providing and maintaining teaching facilities, teaching materials (supplying teaching services, administrative staff and libraries, internet and intranet services).

5.1.1 Making a payment

You cannot start the course until the required payment is made in full, including any accommodation fees.

You may pay by:

• Bank Transfer in GPB (£) Sterling
• Credit and Debit Cards

If you pay by bank transfer, it can take up to 5 working days for payment to reach us. You must send proof of payment including your full name which is on your offer letter, as a reference in ANY payment processed.

Fees include:

• Course registration fee (includes a coursebook for courses over 4 weeks long)
• Course fee
• Teaching materials other than the coursebook
• Accommodation fees (if applicable)
• Bank transfer fee (if applicable)
• Airport transfer fee (if applicable)

5.1.2 You cannot start your course until you pay the course fees in full, once paid an Enrolment Letter will be sent to you. A processing fee of not more than GBP 300.00 may be collected from students requiring visas to study in the UK before issue of a Conditional Offer Letter. This processing fee covers the cost of processing their application for entry to the Academy and the United Kingdom and is non-refundable in any circumstance.

5.1.3 For individual bookings and group bookings payment must be received prior to the beginning of the programme.

5.1.4 All fees are payable in GBP (£). If you are making a payment in another currency, you must ensure that the actual payment received by us is the correct amount in GBP excluding all currency exchange and bank fees.

5.1.5 Overdue Payments: We reserve the right to charge interest at 10% per annum on overdue invoices, accruing daily from the date that such payments become due.

5.1.6 Debt Recovery: Please note that in relation to overdue amounts, we also reserve the right to pass the matter to debt recovery company without further notification to you. This means that your data will be passed to debt recovery company for further action. For the avoidance of doubt, should your data be passed to debt recovery company in order to recover any overdue amounts, your liability to pay will be increased by additional fees and charges.

5.1.7 Dismissal for non-payment: We reserve the right to dismiss and expel any student at any time for the non-payment of fees. No fees will be refunded where a student is dismissed under this section.

5.1.8 Fee changes: We reserve the right to change the published fees.

5.1.9 Deposits: Funds received but not utilised or refunded in accordance with these Terms and Conditions will be forfeited to the Academy.

5.1.10 Changes to Courses Enrolled: The student agrees that s/he cannot change, defer or withdraw from the programme without prior written consent from the Academy. Where a student has failed to comply with this, they will not be eligible for a refund.

5.2 Scholarships

Recipients of scholarships or government grants are expected to pay £300 which will be refunded upon receipt of an official financial guarantee letter. If, upon the student’s arrival, the Academy is not in receipt of an official financial guarantee letter, we reserve the right to charge tuition at the published higher rate on a weekly basis until the guarantee letter has been provided. Scholarship students will not be allowed into class without either a guarantee letter or tuition fees paid. Any fees paid direct to the Academy will be refunded to the fee payer upon receipt of the guarantee letter.

5.3 Cancellations and refunds

When accepting an offer of a place of study at the Academy, a prospective student is required to pay the full amount of the tuition fees for their selected course as set out in our most recent publicity material including the web site. Tuition fees, as agreed by the student in the Terms and Conditions and in the Learning Agreement signed on induction, will NOT normally be refunded.

This includes, by way of example only, if;

• an international student obtains a visa to study at the Academy, enters the UK, but then chooses not to take up studies at the Academy
• a student enrolls on a chosen course of study, is inducted into the Academy, but then discontinues the course
• a student is removed from the Academy due to non-compliance with the Academy’s Admissions Policy 4. Such as Procedure 4.4 Attendance monitoring, serious misconduct or other similar reason
• a student is continuously late or absent to an extent that prevents learning or is contrary to minimum requirements, which includes but is not restricted to those set by a partner college or other relevant body, or leaves before the course ends
• the student changes their mind after the start of their course. They cannot, for example, reduce the number of hours they study per week and convert these into one-to-one classes. They cannot reduce the number of hours to study per day in order to lengthen the duration of their course (only applicable to English Language / DAL tailor made Courses)

The tuition fees MAY be refunded in special circumstances.  These include, but are not limited to, if;

• a student wishes to cancel a booking and gives two weeks’ notice in writing before the start of the course
• a student wishes to cancel an accommodation booking and gives one months’ notice before the start of the stay
• a prospective international student has made a deposit of their fees, but then fails to obtain a visa to study at the Academy. In this case the student or his/ her consultant must send scanned copies of their DAL Offer Letter/s, Visa Refusal Letter and passport by e-mail to the Academy for verification
• a prospective international student obtains a visa to study at the Academy, but then, before entry to the UK, decides not to take up the offer of admission
• there are strong compassionate or health grounds, supported by the presentation of suitable evidence

In addition, the Academy MAY:

• Where the Academy terminates a course which has already started, the student will receive a full refund of all amounts paid
• Reimburse additional travel costs for students in an event of a change in the location of their course, or will make funding available to offset these additional cost (applicable to Higher Education students)
• Commit to honour eligible students’ bursaries (applicable to Higher Education students)
• Compensate maintenance costs where it is not possible to preserve continuation of study (applicable to Higher Education students)
• Compensate for tuition and maintenance costs where students have to transfer to alternative courses or providers due to a closure of a programme, including payment to cover any tuition and/or maintenance costs incurred by a learner where these are of a greater value than they would have incurred had the Academy continued to deliver a course for which they were enrolled. (applicable to Higher Education students)

If after enrolment the student decides to withdraw from their course for any other reason, they will not get a refund.

An application for a refund must be made with the Tuition Fee Refund Application form (available from the website or in soft / hard copy via email on request) submitted to the Finance Department. A decision will be made by the Finance Manager, which is subject to review at the discretion of the CEO / Principal, whose decision is final, there being no further appeal. The decision will aim to take into account all the known circumstances and the overall reasonableness and fairness of the case.

A refund, if approved, will be limited to the tuition fees paid to the Academy less an amount proportional to the time spent by the student at the Academy. Please note the following is non-refundable: registration fee, accommodation booking fee and any bank charges incurred. The Academy shall not be liable in any case for monetary loss suffered due to currency fluctuations or any other consequential loss. Due to the above procedures the Academy requires a minimum period of 45 days to process any refund.

If a student cancels his / her course in writing via the Admissions Team at info@docklandsacademy.co.uk  in cases other than the visa refusal, the Academy will within the cooling off period issue a full refund minus registration fee (£50 for up to 4 weeks enrolment, £75 thereafter). If the course is cancelled outside the cooling off period but before the start of the course- a full refund minus £300 will be granted. The Admissions team will then send student an email confirming the status of the refund.

To whom refunds can be made

Any refunds can only be made to the original payer (the person who made the payment to Docklands Academy London) using the original method of payment (e.g., bank transfer, credit card). If the fees are paid by card, the refund will be made to the same card.

• Refunds for students who pay their own tuition fees can be refunded
• Refunds for students in receipt of tuitions fee loan from the Student Loans Company (SLC) will be processed directly by our partner college who has direct responsibility to SLC to deal with such matters and NOT the Academy (only applicable to Higher Education students).
• Refunds for students whose tuition fees are paid by a sponsor (applicable to Higher Education students)

Finance Strategy

The Academy’s financial strategy is to ensure there are sufficient cash reserves within the Group of Companies it belongs to (five start restaurant group namely Tas, Ev and Hazev) for directly fee paying students and working capital at any one time to meet its obligations to provide refunds and compensation should the need arises. Students enrolled on programmes under partnership arrangements accessing funding through a partner will be treated under their relevant refund and compensation policy.

5.4 Deferrals

5.4.1 You may defer (delay) your place on a course by up to one year (52 weeks) from the start date of the course. The duration of the course may vary due to the price changes. The value of the course is deferred.

5.4.2 If you defer your course and then want to withdraw from the course, we will not give you a refund, except in exceptional circumstances. We will decide whether your circumstances are exceptional and our decision is final.

5.5  Refund policy for visa refusals (applicable only to Student Visitor Visa and Extended Student Visitor Visa)

5.5.1 If your visa application is refused we will refund your fees, with the exception of instances outlined in 5.3.1. You must apply for a refund before the start date of the course, using the Tuition Fee Refund Application form (available on request to info@docklandsacademy.co.uk)

5.5.2 If your visa application is refused on grounds of documents submitted were fraudulent, the Academy accepts no responsibility to refund.

5.5.3 If your visa application is refused on the below grounds, the Academy will refund full fees, minus £300 if we are notified less than 2 weeks prior to the start of the course and (£50 for up to 4 weeks enrolment, £75 thereafter)

• You did not provide the necessary documents, or the documents were inadequate
• You did not demonstrate adequate financial support (maintenance)
• You applied for your visa too late
• Any other reason

5.5.4 In order to reduce risk of visas being rejected The Academy strongly recommends getting professional advice from the local visa consultants or reputable agents. UK Visa & Immigration (UKVI) regulations are updated frequently, and while the Academy provides occasional general updates as a courtesy service to students, it is the student’s sole responsibility to ensure that they are familiar with the most up to date UKVI regulations. Students on a visa must familiarise themselves with UKVI regulations and at all times abide by the conditions of their visa. The Academy accepts no liability for incomplete or inaccurate visa applications being supplied.

5.5.5 If the Academy documents have been unsatisfactory and served as the reason for a visa refusal of the official refusal letter, the Academy is committed to a full refund.

5.5.6 Students intending to apply for a visa to study at the Academy are required to provide all relevant supporting documentation relating to previous qualifications and experience (if applicable).

5.5.7 Where a student has failed to supply such documentation under clause 5.5.6 (above), their application may be delayed.

5.5.8 All documents supplied to the Academy to support a student’s visa application MUST also be sent to UKVI/The British Overseas High Commission, to support their visa application. Failure to do so may result in the student’s application for a visa being refused other than in the

circumstances specified under Clause 3. The Academy reserves the right to disclose students’ details, including academic progress and attendance rates, to the UKVI.

5.5.9 Please note that the average cost of living in London is highly competitive, and differs from area to area. Students are therefore advised to ensure that they research the area and these average costs before enrolling on any of the courses as well as seeking guidance in relation to expenditure from the UKVI.

5.6 Refund policy for courses purchased directly from the Academy

This section applies only to students purchasing the course directly from the Academy.

5.6.1 Bookings made remotely (by telephone, email, online except for booking in person at the Academy) may be cancelled within fourteen (14) days of the initial application via the Admissions Team at info@docklandsacademy.co.uk . This 14-day period is called “the cooling off period”.

5.6.2 If you cancel within the cooling off period, you must tell us in writing. Cancellations made by phone will not be accepted. You must keep evidence of your cancellation within the ‘cooling off period’.

5.6.3 For the avoidance of doubt this clause applies only if the student is not physically present at any time throughout the conclusion of the sale. Students will not be entitled to a refund if they cancel their course under this clause after the 14 day period stipulated above.

5.7  Discounts and offers

5.7.1 Course discounts are valid from the dates advertised. Discounts cannot be applied retrospectively to bookings.

5.7.2 The special offers will not be retrospective and students enrolled on upcoming courses who have already made their payments will not qualify for a refund of any kind

5.7.3 Where the student’s school fees are being paid by another organisation, the Student must ensure that the paying organisation complies with the deadlines for payment

5.7.4 The special offers are only open to those students enrolled on one of the Qualifying Courses at the Academy

5.7.5 The discount is not transferable to another student

5.7.6 Special offers cannot be used in conjunction with any other offer or promotion, including scholarships and/or bursaries

5.7.7 The Academy reserves the right to withdraw any special offer at any time

5.7.8 The student remains bound by the Academy Terms and Conditions at all times

5.8 Examination fees

Any examination fees need to be paid to the relevant examining body.

5.9 Student Protection Plan

The Academy’s Student Protection Plan (Procedure 4.11) sets out the measures that the DAL has in place to protect the  continuation and quality of study for all our HE students should risk to such continuation crystallize. The Plan can be found (HERE). The plan is supported by the following documents:

• DAL Procedure 9.6 Business Continuity Plan (including Critical Incident plan and Disaster Recovery Plan)
• DAL Procedure 4.13 Transfers, Suspensions, Terminations, Withdrawals, Closure and Change of HE Provision
• DAL Procedures 4. HE Admissions Policies
• DAL Procedures 4.10 Refund of Tuition Fees
• HE Learning Agreement (Student Contract)

The type of events or change that might cause risks, together with an explanation of the steps the Academy would take to protect students’ continuation of study are set out below.

These measures are in addition to the protections that students have under Consumer Protection Law and do not affect students’ consumer rights.

6. Accommodation and airport transfer

6.1 Accommodation booking

We do not provide our own accommodation.  You can make your own arrangements for accommodation or we can arrange it for you which may work out cheaper.  We only use reputable accommodation providers including the links given below.  If you want to book accommodation through us, you must make the required payment to us in full a minimum of two weeks in advance. If after booking accommodation through us you wish to cancel and receive a refund, you may be liable to pay a cancellation fee according to the terms and conditions of the provider. PLEASE NOTE THAT YOU ARE BOUND BY TERMS AND CONDITIONS OF THE ACCOMODATION PROVIDER YOU ARE USING IN ADDITION TO THESE TERMS. Please see the following links for more details.

//www.bethnalstudentliving.com/

//www.ukguests.co.uk/

//www.hfslondon.com/

//www.perfecthomestay.co.uk/

6.1.1 The Student requesting accommodation from the Academy must be 16 years old or over. For students who are 16 -17 year olds, please refer to section 6.1.14.

6.1.2 All accommodation requests are subject to availability. The Student will be required to provide their first and a second choice of accommodation. If the first option is unavailable, the Academy will try to book either the second option or find the Student alternative accommodation.

6.1.3 There is an Accommodation Booking Fee of GBP £75.00 per booking. This fee must be paid for each new booking and is non-refundable.

6.1.4 All the information in the brochure and the application form about prices and accommodation options are guidelines; they cannot be guaranteed and may be subject to change at any time. Any increases on the price will not exceed 10% per any academic year.

6.1.5 The Student must follow the student Code of Conduct which can be found at Section 7.2 and any applicable health and safety guidelines at all times. If the Student fails to do this, they may be removed from their accommodation and charged for the entire duration of their stay as well as for any damages caused. In this instance, the Accommodation Manager has the right not to provide alternative accommodation to the Student.

6.1.6 If the Student causes any damage to the accommodation, they will be charged in full for the damage or any payment the Academy has to make on their behalf. If it is unclear who caused the damage then the costs of the damage will be shared by the students in the accommodation.

6.1.7 The Student is strongly advised to arrange insurance cover for their possessions. The Academy is not responsible for any damage, loss or theft of the Student’s property.

6.1.8 The Student cannot smoke in any part of student residences or homestay accommodation. The Student will be told about places where they can smoke.

6.1.9 The Student must tell the Academy of any problems with their accommodation immediately. If the Academy cannot find a solution to the problem, it will find you an alternative accommodation provider.

6.1.10 The Academy will provide accommodation at the published price for the duration of the course only. Any accommodation booked outside of the duration of the course, will be charged at an additional 20%.

6.1.11 If the Student books accommodation with the Academy, the Student must pay the Academy and not the provider.

6.1.12 The minimum booking period is two weeks. This does not apply to residential accommodation.

6.1.13 The Academy will provide the Student with the accommodation details after the receipt of the full payment. This information is provided in the Confirmation Letter. The Student must make sure they have received all the information before they enter the United Kingdom, in line with any visa regulations.

6.1.14 Under 18s

Students aged 16-17 years old must only be placed in half board homestay accommodation booked by the Academy. The legal guardian of any Student under the age of 18 must complete the Parental Consent Form, available at info@docklandsacademy and we will forward the form to you.

Under 18s students must have a return airport transfer organised by the Academy.

6.2 Transfers

For Airport Transfer services arranged by the Academy:
The taxi driver will be waiting in the Arrivals Hall, holding up a sign with the Student’s name on it. The taxi pick up includes one hour waiting time; if the Student is delayed for any reason, an extra charge of £10 will be added for transfers for every extra 30 minutes. If for any reason the Student cannot see the taxi driver, he/she MUST contact the School’s Emergency telephone number provided in the Confirmation Letter. If the Student has not made contact with the driver and has not contacted the emergency phone within one hour of arrival, the driver will be released and the fees will not be refunded.

6.3 Accommodation payment and confirmation

6.3.1 The Student must pay for accommodation services in full in GBP by the date stated on the Offer Letter provided by the Admissions team. Accommodation is only confirmed once a Confirmation Letter has been issued.

6.3.2 If the Academy does not receive payment before the date given by the Accommodation Officer, the reservation will not be confirmed. In such event, the Academy will not be responsible if the same accommodation is no longer available.

6.3.3 If the Student wants to extend their stay at their accommodation, they must inform the Accommodation department at least 2 weeks before their departure date in writing. The Academy will try to help as much as possible, but cannot guarantee any extensions as it is subject to availability.

6.3.4 If the Student arrives late at the accommodation at the beginning of their stay, s/he will still have to pay the full fees, and will not get a refund.

6.4 Accommodation cancellation and refunds

6.4.1 The Accommodation Booking Fee of £75.00 is non-refundable.

6.4.2 If the Student wishes to cancel or change their accommodation, the Student must inform the Accommodation department in writing to the school email address info@docklandsacademy.co.uk

6.4.3 Cancellation notice period prior to and after start date of the booking is the following:

• 2 weeks – Homestay
• 4 weeks – For all non-homestay bookings

6.4.4 If the Student decides to cancel or change the accommodation without providing the appropriate cancellation notice period, they will be charged accordingly and will not be entitled to a refund.

6.4.5 All refund applications must be made by emailing info@docklandsacademy.co.uk

6.4.6 Accommodation bookings cannot be transferred from one Student to another.

6.5 Limitation of liability for accommodation services

6.5.1 Students’ attention is particularly drawn to the following clause: The liability of the Academy (and their Group, Associated and/or Affiliated companies) for losses arising from their negligence (except in the case of liability for death or personal injury), breach of contract or otherwise will be limited to the full amounts paid by the relevant Student for the accommodation. Except in the case of liability for death and personal injury, such companies will have NO LIABILITY FOR INDIRECT OR CONSEQUENTIAL LOSS OR DAMAGE HOWEVER ARISING.

6.5.2 Force Majeure: The Academy cannot be held responsible for damage to an accommodation or failure to check-in or complete a contract with an accommodation provider due to act of God, fire, strikes, flooding, infectious diseases and other events outside the Academy’s reasonable control.

6.5.3 Students’ attention is particularly drawn to this section: signing the declaration constitutes full and irrevocable acceptance of all of these terms and conditions.

6.6 Accommodation extension

6.6.1 If the Student wishes to extend his/her accommodation they may do so, provided there is a place available. As the residency halls are often full we advise booking an extension at least 2 weeks in advance. Extensions must be paid in full before a place can be reserved. Please note it will probably not be possible to stay with the same host family or in the same Student House or Hostel.

6.6.2  If the Student wants to extend their stay, they must request this from the Academy. They must not approach the accommodation provider about accommodation extensions.

7. Safeguarding and student conduct

7.1 Safeguarding

Please refer to our U18s page for our safeguarding policy.

7.2 Student code of conduct

The Academy has an expectation that all students will engage with our Code of Conduct. Copies of the code are displayed around the Academy building.  The Academy has drawn up the Code of Conduct with reference to the UK Quality Code.

Good conduct means:

• realising that you are a member of the Academy community and will behave accordingly. This applies anywhere and at any time but is particularly important in the local community around the Academy, whilst on fieldwork, whilst on other study away from the Academy and whilst engaged in any other Academy-related activity
• recognising the diversity of the Academy community and not discriminating against others on the basis of their: age, ethnic origin, race, nationality, membership of a national minority, culture, language, religious faith or affiliation or lack thereof, political affiliation or opinions or lack thereof, gender, gender identity, sexuality, sexual orientation, marital status, caring or parental responsibilities, illness, ability or disability, mental health status, medical condition, physical appearance, genetic features, parentage, descent, full or part-time student status, socio-economic background, employment status, trade union affiliation, spent or irrelevant criminal convictions or any other irrelevant distinction
• acting responsibly and being honest
• being considerate, respectful and courteous towards others
• behaving in a respectful manner towards others so that they do not feel that they are being harassed or bullied
• abiding by the law

In the Academy:

• When attending classes or other activities in the Academy you must follow the rules laid down for academic activity.  This means:
• being punctual for all classes and other appointments
• informing the relevant person in an appropriate manner if you are going to be absent or delayed for an activity where you are expected to attend
• being aware of and acting upon the advice and assistance available on academic and other matters from sources such as personal, programme and departmental tutors

• seeking help when you need it

While around the Academy:

• You must show respect for Academy property informing yourself of Academy Health and Safety procedures and follow them. This means:
• playing your part in maintaining security and being prepared to produce your identity card when requested
• caring for the environment of the Academy by respecting buildings, spaces and facilities
• recycling and disposing of litter responsibly
• acting upon the Academy’s advice for saving energy
• showing consideration for others (eg. Putting your mobile phone in silent mode and putting it away while in classes)
• ensuring that any activity you engage in using the internet, including virtual learning environments, social networking sites (eg. My Space, Facebook, Twitter etc ), blogs or other web resources, refrains from causing offence and could not be regarded as bullying or harassment
• respecting the right of freedom of speech provided it is within the law

Students are admitted on condition that they accept these terms and conditions and all the rules and expectations regarding their behaviour in line with four key values of the Academy and all the rules as stipulated in the application form and student declaration documents. The Academy will make every effort to inform and warn students, agents or parents if there are any breaches of rules.  Repeated breaches or incidents of gross misconduct may result in a sanction such as suspension or dismissal from the Academy.  In such cases students will not be reimbursed fees and the students may incur costs they will be required to pay. We have the right to expel you if you cheat on or plagiarise your pre-arrival test, and we may report you to the relevant authorities.

The Academy is an accredited academic institution which is committed to maintaining and improving its reputation. Therefore, by agreeing to become a student of the Academy, you must not engage in any action which might cause either your own personal academic reputation or the reputation of the Academy to fall into disrepute.

8. Limitation of Liability

8.1 Force Majeure:   

In the event of ‘force majeure’ such as act of God, fire, strikes, flooding, infectious diseases and other events outside the Academy’s reasonable control which may cause the closure of the school, no refund of fees will be made to students, except at the Academy’s discretion in exceptional circumstances.

The Academy, and its representatives, are not liable in cases where they are unable to fulfill any services to which they are contractually bound because of force majeure.

8.2 Students’ attention is particularly drawn to the following clause: The Academy accepts no responsibilty for personal injury, loss or damage to property apart from harm occuring due to negligence on the part of the Academy or its employees.  The liability of Simply Alliance Limited t/a Docklands Academy London (and their Group, Associated and/or Affiliated companies) for losses arising from negligence (except in the case of liability for death or personal injury), breach of contract, or otherwise, will be limited to the full amounts paid by the relevant student for the course. Except in the case of liability for death and personal injury, such companies will have NO LIABILITY FOR ANY INDIRECT OR CONSEQUENTIAL LOSS OR DAMAGE HOWEVER ARISING.

8.3 The Academy does not accept any responsibility for students’ personal property; students should take out appropriate insurance. If you lose or damage any personal property during any social activity organised by the Academy or booked through the Academy, it is your own responsibility. The Academy is not responsible for any direct, indirect, or consequential loss or damage to property incurred by any student or prospective student.

Valuables should not be brought to the Academy and left unattended.  The Academy does not accept responsibility for any harm resulting from events beyond its control, including but not limited to natural disasters, poor weather conditions, war, industrial action, transportation delays or accidents, illness or quarantine.

9. Comments and complaints

The Academy needs your help to continuously improve and develop our services to maximize the quality of your learning experience. Please share your comments and complaints without delay via:

the comments / complaints box located by the reception

or //docklandsacademy.co.uk/report-a-problem

or email to info@docklandsacademy.co.uk.

A formal complaint can also be filled out and submitted to reception. Student complaint forms can be obtained from the Academy reception, and should be completed and returned to a Student Services Representative at reception.

Accordingly the Academy reserves the right not to accept retrospective complaints or queries. The Academy’s Complaints Procedure 2.5 can be found by emailing info@docklandsacademy.co.uk