These Terms and conditions are for students and prospective students wishing to join a course of study at Docklands Academy London (DAL), which from herein is referred to as ‘the Academy’.

Admissions

After completing your application you will be informed if the course you would like to do is available and if you meet the entry requirements. When accepting an offer of a place of study at the Academy a prospective student is required to pay the full amount of the tuition fees for their selected course as set out in our most recent publicity material including the web site apart from circumstances explained in the Refund Policy, course fees are non-refundable and non-transferable.

You are responsible for obtaining the correct visa  to study in the UK as required. Students who require a short-term study visa for up to 6 or 11 months will be sent a letter of acceptance after they successfully apply for a course. Please see the following link for details of study visas to the UK:  https://www.gov.uk/study-visit-visa.  The Academy will not take responsibility for students who have failed to obtain the right visa without which they are not permitted to stay and study in the UK.

Minimum age

For our adult classes of English and Higher Education the minimum age is 16 years old but we have  English summer programmes for groups of children aged 10-15.

Medical and Travel insurance

Full comprehensive travel insurance is recommended for any period of study in the UK.

Safeguarding

Please refer to our U18s page for our safeguarding policy.

Personal Injury or Loss

The Academy accepts no responsibilty for personal injury, loss or damage to property apart from harm occuring due to negligence on the part of the Academy or its employees.  Valuables should not be brought to the Academy and left unattended.  The Academy does not accept responsibility for any harm resulting from events beyond its control, including but not limited to natural disasters, poor weather conditions, war, industrial action, transportation delays or accidents, illness or quarantine.

Accommodation

We do not provide our own acommodation.  You can make your own arrangements for accommodation or we can arrange it for you which may work out cheaper.  We only use reputable accommodation providers including the links given below.  If you want to book accommodation through us, you must make the required payment to us in full a minimum of two weeks in advance. If after booking accommodation through us you wish to cancel and receive a refund, you may be liable to pay a cancellation fee according to the terms and conditions of the provider. Please see the following links for more details.

http://www.bethnalstudentliving.com/

http://www.ukguests.co.uk/

https://www.hfslondon.com/

http://www.perfecthomestay.co.uk/

Student holidays

As long as the Academy is informed one week in advance, students will be able to take a holiday for up to a month. They would then be able to return and complete the time they have paid to study. We may allow multiple holidays according to the same conditions, but this must first be approved by senior staff at the Academy.

Public (Bank)Holidays

The Academy is closed for 8 days of public holidays per year.  No fees are charged for these days and your course will be extended if it coincides with any Bank holidays.

Making a payment

You cannot start the course until the required payment is made in full, including any accommodation fees.

You may pay by:

• Bank Transfer in £ sterling
• Credit and Debit Cards

Fees include:

• Course registration fee (includes a coursebook for courses over 4 weeks long)
• Course fee
• Teaching materials other than the coursebook
• Accommodation fees (if applicable)
• Bank transfer fee (if applicable)
• Airport transfer fee (if applicable)

Promotional Offers

Any special offers apply from the date of publication and are not valid after their expiry date.

Entry Requirements

Students will be assessed before being placed in a class at the appropriate level.  Please see individual course details for the specific entry requirements of each course.  The Academy reserves the right to interview applicants and refuse entry to anyone. The Academy will not be obligated to provide reasons for rejecting an application by discussion or correspondence.  We accept students on the assumption that they are of sound health and are at the appropriate age required for their course.

Code of Conduct

The Academy has an expectation that all students will engage with our Code of Conduct. Copies of the code are displayed around the Academy building.  The Academy has drawn up the Code of Conduct with reference to Chapter B4 of the UK Quality Code.

Good conduct means:

• realising that you are a member of the Academy community and will behave accordingly. This applies anywhere and at any time but is particularly important in the local community around the Academy, whilst on fieldwork, whilst on other study away from the Academy and whilst engaged in any other Academy-related activity
• recognising the diversity of the Academy community and not discriminating against others on the basis of their: age, ethnic origin, race, nationality, membership of a national minority, culture, language, religious faith or affiliation or lack thereof, political affiliation or opinions or lack thereof, gender, gender identity, sexuality, sexual orientation, marital status, caring or parental responsibilities, illness, ability or disability, mental health status, medical condition, physical appearance, genetic features, parentage, descent, full or part-time student status, socio-economic background, employment status, trade union affiliation, spent or irrelevant criminal convictions or any other irrelevant distinction
• acting responsibly and being honest
• being considerate, respectful and courteous towards others
• behaving in a respectful manner towards others so that they do not feel that they are being harassed or bullied
• abiding by the law

In the Academy

When attending classes or other activities in the Academy you must follow the rules laid down for academic activity.  This means:

• being punctual for all classes and other appointments
• informing the relevant person in an appropriate manner if you are going to be absent or delayed for an activity where you are expected to attend
• being aware of and acting upon the advice and assistance available on academic and other matters from sources such as personal, programme and departmental tutors
• seeking help when you need it

While around the Academy

You must show respect for Academy property informing yourself of Academy Health and Safety procedures and follow them. This means:

• playing your part in maintaining security and being prepared to produce your identity card when requested
• caring for the environment of the Academy by respecting buildings, spaces and facilities
• recycling and disposing of litter responsibly
• acting upon the Academy’s advice for saving energy
• showing consideration for others (eg. switching mobile phones off in classes)
• ensuring that any activity you engage in using the internet, including virtual learning environments, social networking sites (eg. My Space, Facebook, Twitter etc ), blogs or other web resources, refrains from causing offence and could not be regarded as bullying or harassment
• respecting the right of freedom of speech provided it is within the law

Students are admitted on condition that they accept these terms and conditions and all the rules and expectations regarding their behaviour in line with four key values of the Academy and all the rules as stipulated in the application form and student declaration documents. The Academy will make every effort to inform and warn students, agents or parents if there are any breaches of rules.  Reapeated breaches or incidents of gross misconduct may result in a sanction such as suspension or dismissal from the Academy.  In such cases students will not be reimbursed fees and the students may incur costs they will be required to pay.

Airport Transfers

We can help you arrange an airport transfer service for a fee upon request.  If you book this service, someone will meet you at the airport and take you to your accommodation.

Health & Safety

The Academy is fully compliant with all UK Health and Safety legislation with respect to adult and child safety including the implementation of a safeguarding and prevent strategy policy.  All contact staff have DBS police record checks and receive regular Health and Safety training updates according to the recommendations of relevant bodies such as English UK.

Medical Conditions and Emergencies

The Academy has qualified first-aiders and fire marshals.  Any medication that a student brings with them must be labelled in English and the Academy Welfare Officer must be informed.  Any medical condition including allergies must be declared on your application form.  Regretably any student arriving with a serious medical condition not previously reported on the medical and personal information form may be sent home with no refund of fees.

Force Majeure

In the event of ‘force majeure’ such as fire, flooding, infectious diseases and other events outside the Academy’s reasonable control which may cause the closure of the school, no refund of fees will be made to students, except at the Academy’s discretion in exceptional circumstances.

Disclaimer

All details are published in good faith as of July 2017. All programmes are subject to availability and minimum class numbers. We reserve the right to alter any particulars such as fees at the discretion of the Academy. We reserve the right to cancel any course or close the school for whatever reason. Should this be necessary, we will do our best to find an alternative course for you. If this is not possible, you may be able to apply for a refund. Please see our refund policy.